Food Protection Manager Certification

Certification Details

Trust20's Food Protection Manager Certification is an online, remote-proctored Certified Food Protection Manager (CFPM) exam that consists of 80 questions. You have one, two-hour attempt to pass your CFPM exam.

STEP 1

Create an Account

Once you purchase a CFPM exam, you can log into your Trust20 account with the same email and password you created during checkout.

You will also receive a confirmation email from Trust20 that contains your receipt.

Your CFPM exam must be monitored by a proctor to be considered valid.

STEP 2

You must log in and take your exam on Google Chrome. Once logged in, you can test your camera and microphone and secure your workspace so it meets the proctoring system's requirements.

You should expect to close all applications and programs, close any additional web browsers, disconnect second screens, and clear all notes and clutter from your workspace.

STEP 3

Launch CFPM Exam

After preparing your computer and clearing your space, you will be prompted to verify your identity with your photo ID.

Next, you must take a video of your desk and surroundings to ensure your space meets the proctoring standards.

STEP 4

Take CFPM Exam

There is a two hour time limit on the CFPM exam once you begin.

If you do not pass your CFPM exam on the first attempt, you will need to purchase access to a new CFPM exam.

It is a closed-book testing session, and the proctor may stop your testing session if they suspect you are violating the testing procedures.

Many states have additional training requirements for managers and persons in charge. Learn about Trust20's Food Protection Manager Training.

Trust20's certification program is ANAB-CFP accredited.

Trust20's online, remote-proctored Certified Food Protection Manager exam is accredited by the ANSI National Accreditation Board (ANAB) and Conference for Food Protection (CFP). This exam meets the requirements for food manager certification in most states, but please confirm your local requirements with the health department.

Learn why accreditation matters

Impartiality Statement: Trust20 understands and values the importance of impartiality in carrying out our certification activities. Trust20 has documented structures, policies, and procedures to manage conflicts of interest and ensures the objectivity of our certification activities. We identify and document any possibilities for conflicts of interest whether they arise from within or from the activities of related bodies. Trust20 will not provide certification to any body related to a conflict of interest.

What is an online proctored CFPM exam?

Individuals who wish to become Certified Food Protection Managers are required to complete their CFPM exams under the supervision of a proctor to ensure there is no cheating. The online proctored environment allows individuals to take their CFPM exam from the comfort of their preferred location with a remote proctor monitoring their progress.

How do I take my certification exam in Spanish?

After completing your purchase, please contact us to have your account set up for a Spanish exam experience.

What happens if I fail my CFPM exam?

If you do not pass your CFPM exam, you will need to purchase a new CFPM exam in order to retest. You are allowed to take the CFPM exam twice within 30 days. If you don’t pass on the second attempt, you must wait 60 days before taking the CFPM exam again. You may only attempt the CFPM exam four times within a 12-month period. All CFPM exams and retests must be overseen by an approved Trust20 remote proctor.

After your CFPM exam has been graded, you will be able to see the domains, or topics, that you should consider reviewing before scheduling your next CFPM exam attempt.

How do I take a food manager training before my CFPM exam?

You can purchase our Food Manager Training at this link: https://trust20.co/food-manager-training.

Complete with interactive scenarios and a learning assessment, this training can help you better understand how to protect your customers and prepare for the food manager certification experience.

When will I find out if I’ve passed my CFPM exam?

Upon completion of your CFPM exam, you will receive your results immediately, and you will also receive an email with your results within 24 hours.

Do I need to schedule my CFPM exam?

No, you don’t need to schedule an exam appointment! Whenever you are ready to take your proctored exam, you can log in to your account and begin.

What is Trust20’s refund and cancellation policy?

All sales on Trust20’s products are final, non-transferable, and non-refundable. Access to your CFPM exam is available for a year once purchased, and you have two hours to complete your CFPM exam once you begin. There are no extensions to these terms.

Does access to my CFPM exam expire?

Yes. Access to an unused CFPM exam is valid for one year from the date of purchase. Once you begin your CFPM exam, you have two hours to complete it. You cannot access the CFPM exam once it has expired. The CFPM exam is nonrefundable, and the expiration dates cannot be extended.

How are the questions formatted on the certification exam?

All questions are multiple choice.

What languages are available for Trust20’s Food Manager Exam?

You can purchase access to a CFPM exam in English today. If you would like to take your exam in Spanish, please submit a request to Trust20 Support.

Are there prerequisites to taking this CFPM exam?

No, this CFPM exam is available to any person seeking credentials as a Certified Food Protection Manager.

How are complaints about the CFPM exam, process, program, or certificants resolved?

Before filing a complaint, you should first contact Trust20 Support. During normal business hours, someone will typically respond within a few hours.

If our customer support team cannot help you find a solution, you will find an option to file a complaint in their follow-up email.

Once you file a complaint, our team will respond to your concern within seven business days. We will work promptly (within up to 45 calendar days) to resolve any issues.

If you wish to withdraw your complaint, please submit another form with your request.

Is Trust20 comparable to ServSafe or 360training/Learn2Serve?

Trust20's products have been accredited by the ANSI National Accreditation Board and therefore adhere to the same standards as ServSafe and Learn2Serve. Our products are accepted by most states that have requirements around training and certification, but you should always check with your employer and/or local health department prior to making a purchase.

What is covered in the CFPM exam?

The CFPM exam questions have been developed from a blueprint that maps out seven high-level topics that food managers must know.

The domains and their competencies assessed in this certification exam include:

Training (9% of questions)

(1) Demonstrating knowledge and implementation of food preparation processes

(2) Administering proper food packaging procedures

(3) Training team members on food safety and food hygiene

Food Safety Management Systems (51% of questions)

(1) Implementing the food safety management system

(2) Demonstrating competency in supplier management

(3) Monitoring flow of food

(4) Demonstrating competency on handling food safely for people with a higher risk of food poisoning/sensitive population

(5) Overseeing food storage processes

(6) Managing safe food transportation

(7) Demonstrating basic awareness on pathogenic microorganisms and related foodborne illnesses

(8) Demonstrating basic awareness on time- and temperature-controlled food for safety

(9) Organizing food service efficiently

(10) Ensuring implementation of current good manufacturing practices (cGMP) and other prerequisite programs

(11) Overseeing allergen management in the workplace

(12) Identifying risks and responding to emergencies that can create potential health hazards

(13) Demonstrating basic knowledge of and implementation of food defense and food fraud programs

(14) Ensure the development, implementation, and maintenance of the HACCP plan

(15) Monitoring corrections, corrective actions, and/or preventive actions

(16) Managing customer complaints

Cleaning and Sanitation (14% of questions)

(1) Managing cleanliness and sanitation in the facility

(1) Demonstrating basic chemical handling, safety, and storage knowledge

(1) Awareness of cleaning and sanitization procedures

(1) Demonstrating knowledge of physical contamination controls

Facilities and Infrastructure (9% of questions)

(1) Executing basic pest control measures and local pest control regulations

(2) Overseeing basic and preventative equipment maintenance processes

(3) Knowledge of equipment and product contact surfaces in relation to food safety

Personnel Health and Hygiene (5% of questions)

(1) Implementing personal hygiene

Environmental Controls (5% of questions)

(1) Monitoring basic environmental controls

Legal and Regulatory Compliance (8% of questions)

(1) Understanding regulatory compliance, local requirements, and applicable food standards for the facility, CFPM, and food handlers

(2) Maintaining complete and accurate record-keeping in the facility

How do I obtain certification as a Certified Food Protection Manager?

Individuals must pass a CFPM exam demonstrating they have the skills and knowledge required to be a Certified Food Protection Manager.

This CFPM exam must be from an accredited certification program recognized by the Conference for Food Protection (CFP) in order to become a Certified Food Protection Manager.

These credentials shall be valid for no more than five (5) years. Further requirements for certification may vary by employer, state, and local jurisdictions.

How do I renew my credentials as a Certified Food Protection Manager?

You must pass a new CFPM exam from an accredited certification program recognized by the Conference for Food Protection (CFP) in order to renew your credentials.

What does ANAB mean?

ANAB stands for the “ANSI National Accreditation Board.” The ANSI National Accreditation Board is a wholly owned subsidiary of the American National Standards Institute (ANSI) that provides accreditation services and training to public- and private-sector organizations, serving the global marketplace. They are the largest accreditation body in North America. We are providing services under an accreditation issued by the ANSI National Accreditation Board (ANAB).

How do I file an appeal regarding the CFPM exam, process, program, or certificants?

You may request reconsideration of any adverse decision by submitting a written request through THIS LINK.

Trust20 will review your appeal and respond within seven business days. All requests will be resolved within up to 45 calendar days.

If you wish to withdraw your appeal, please submit the form above again.

How can my employer verify my certification status with Trust20?

Employers should submit a support ticket through Trust20's Help Center specifically requesting person verification.

This ticket should include your full name and Unique ID (listed on the credentials you received upon passing your CFPM exam.)

Verification requests will be processed within 48 hours during our support team’s business hours (9am-7pm EST Monday-Friday).

What am I not allowed to do during my CFPM exam session?

You are not allowed to speak aloud, leave the room, communicate with other individuals, use electronic devices, or capture images during your CFPM exams. You are not allowed to have individuals over the age of ten years in the room with you. A complete list will be provided at the beginning of each session and can also be found here.

Using a cell phone, capturing images during your CFPM exam, or consistently diverting your gaze away from the screen may result in termination of your session and you will not be eligible for a refund.

What should I do if I see a CFPM exam security violation?

If you become aware of a CFPM exam security violation please immediately report it to Trust20. Reports can be made through the Contact Us form in the Trust20 Help Center. Your report should include detailed information about the violation, including the date, time, location, individuals involved (if known), and any supporting evidence or documentation available.

All reports will be treated with the utmost discretion, and the identity of the reporting individual will be kept confidential unless required for investigation or legal proceedings. Trust20 will take appropriate measures to protect individuals who report violations from retaliation or adverse consequences. Trust20 prohibits retaliation against individuals who report CFPM exam security violations in good faith.

Trust20 encourages individuals to provide their contact information when reporting CFPM exam security violations to facilitate communication and investigation. However, you can submit an anonymous report through this form.

Who proctors my CFPM exam, and how do I get in touch with them for support before, during, or after my CFPM exam?

Trust20 has partnered with Honorlock to provide remote, online-proctoring services. You can learn about the organization HERE.

If you need help during your certification exam, there are instructions within the platform for how to contact support.

What information do you collect and how do you use it?

We collect your name, email address, phone number, address, and payment information. That information is treated as confidential and not disclosed to parties other than the individuals providing it (you) or the certificate issuer (Trust20).

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