Food Manager Training

No, the food manager training is designed to provide individuals with a comprehensive food safety education in order to pursue a food service management role.

You must pass a CFPM exam from an accredited certification program recognized by the Conference for Food Protection (CFP) in order to become a Certified Food Protection Manager.

All sales on Trust20’s products are final, non-transferable, and non-refundable. The Food Manager Training and Certificate is available for a year once purchased and 60 days once you begin. There are no extensions to these terms.

You must pass an accredited Certified Food Protection Manager (CFPM) exam to earn your certification.

You can purchase access to a CFPM exam from Trust20 at: https://trust20.co/food-protection-manager-certification.

Our Learning Management System works best on Google Chrome. They do not support Safari, and some functionality may be limited on Microsoft Edge and Mozilla Firefox.

ANAB stands for the “ANSI National Accreditation Board.” The ANSI National Accreditation Board is a wholly owned subsidiary of the American National Standards Institute (ANSI) that provides accreditation services and training to public- and private-sector organizations, serving the global marketplace. They are the largest accreditation body in North America. We are providing services under an accreditation issued by the ANSI National Accreditation Board (ANAB).

The content of this product is divided into the following 10 topics:

• Importance of Food Safety

• Food Safety Threats - Contamination

• Food Safety Threats - Food Handlers

• Food Safety Threats - Time-Temperature Abuse

• Purchasing, Receiving, and Storage

• Preparation

• Service

• Safe Facilities

• Cleaning & Sanitizing

• Food Safety Management

Yes. An unused product is valid for one year from the date of purchase. Once you begin, you must complete it within 90 days. You will not be able to access the course once it has expired. This product is nonrefundable, and the expiration dates cannot be extended. Your Certificate of Completion is valid for five years unless superseded by local jurisdiction.

All questions are multiple choice.

Yes. You will receive an email 90 days before your access expires.

The course is offered in English and Spanish.

In order to ensure that learners receive the same instruction prior to completing the assessment the following requisites were developed:

• Learners must complete all the course activities to ensure they have received the intended instruction on each learning objective. Each module activity must be completed before they are allowed to move forward, and they cannot access the exam until all activities have been completed. Previously completed content can be reviewed at any time until the assessment begins.

• Learners must pass the course assessment with a 75% or higher (60 out of 80 questions) before they can receive your Certificate of Completion. They may take the assessment two times to attempt to achieve this score.

You may refer to the certificate as a “Certificate of Completion” from Trust20’s Food Manager Program. “Recipient of a Certificate of Completion from Trust20.”

Unless you and/or your managers have passed a Certified Food Protection Manager Certification Exam as well, you may not say or imply that you are “certified,” “certificated,” “licensed,” “registered,” or “accredited.” Certificates may not be tampered with, and text or logos may not be added to them, without express written permission from Trust20.

No, Trust20’s Food Manager Training is available to any person who wants to deepen their knowledge of food safety.

Trust20 partnered with instructional designers, food safety subject matter experts, and food industry professionals to create a course that adheres to the ADDIE Instructional Design Methodology. We conduct bi-annual revisions and iterations of the training with input from an Advisory Council of experts from across industries.

We collect your name, email address, phone number, address, and payment information. That information is treated as confidential and not disclosed to parties other than the individuals providing it (you) or the certificate issuer (Trust20).

Before filing a complaint, you should first contact Trust20 Support. During normal business hours, someone will typically respond within a few hours.

If our customer support team cannot help you find a solution, you will find an option to file a complaint in their follow-up email.

Once you file a complaint, our team will respond to your concern within seven business days. We will work promptly (within up to 45 calendar days) to resolve any issues.

If you wish to withdraw your complaint, please submit another form with your request.

This product aims to provide comprehensive education to any individual with a base knowledge of the food service industry interested in a food service management role. This further education aims to ensure they are safe and knowledgeable enough to prevent harm to customers, co-workers, and themselves.

Upon successful completion of this course, the individuals will be able to:

• Identify the consequences of foodborne outbreaks, how they occur, and steps to take in the event of occurrence.

• Recognize food contaminants, including the Big 6, and identify how to handle outbreaks in the event of contamination.

• Identify common food allergens and the steps to safely store allergens and serve customers with allergies and intolerances.

• Identify best practices for personal hygiene as it applies to food service workers, steps to take as a manager when one of your employees is ill, and proper handwashing guidelines.

• Identify the Temperature Danger Zone, why it's important, and best practices regarding time-temperature safety.

• Identify best practices when purchasing, receiving, and storing food service items.

• Identify best practices in all steps of the food preparation process and when serving vulnerable groups.

• Recognize best practices when holding food at temperature for service and serving ready-to-eat foods.

• Identify the steps to maintaining a safe food service facility as well as best practices for emergency situations.

• Identify best practices for cleaning an establishment as they apply to food safety.

• Identify good management practices as they regard setting up an establishment for food safety.

This certificate program is provided in an asynchronous eLearning format. This means that learners will need access to a computer, laptop, tablet, phone, or otherwise internet-connected device.

You have two attempts to pass your assessment. If you do not pass with a score of 75% or higher (60 out of 80 questions), you will need to contact Trust20 Support to purchase a new course and have it added to your account.

Employers should submit a support ticket through Trust20's Help Center specifically requesting person verification. This ticket should include your full name and Unique ID (listed on the certificate you received upon passing your assessment.) Verification requests will be processed within 48 hours during our support team’s business hours (9am-7pm EST Monday-Friday).

Trust20's products have been accredited by the ANSI National Accreditation Board and therefore adhere to the same standards as ServSafe and Learn2Serve. Our products are accepted by most states that have requirements around training and certification, but you should always check with your employer and/or local health department prior to making a purchase.