Frequently Asked Questions

• What is Trust20’s cancellation and refund policy?

  All sales on Trust20’s courses are final, non-transferable, and non-refundable. The Food Handler course is available for a year once purchased and 60 days once you begin the training. There are no extensions to these terms.The Trust20 Food Allergy Certificate and Assessment do not have an official prerequisite. It may be completed by any individual seeking knowledge of food allergy awareness.

• What is a passing score on the Food Allergy Assessment?

  You will need an 80% to pass the assessment and receive your Trust20 Food Allergy Certificate.

• What are the course requisites to earn a Food Allergy Certificate?

  In order to ensure that all learners receive the same instruction prior to completing the assessment the following requisites were developed:

   

  • Learners must complete all the course activities to ensure they have received the intended instruction on each learning objective. Each module activity must be completed before you are allowed to move forward and you cannot access the exam until all activities have been completed. Previously completed content can be reviewed at any time until the assessment begins.

  • Learners must pass the course exam with an 80% or higher (24 of 30 questions must be answered correctly) and you are able to take the assessment 3 times before the course automatically resets and they must start over.

• How do I take the course on my mobile device?

  After purchasing a training, you will receive a welcome email that contains a link to the learning platform. If you attempt to log in to your training from a mobile device, you will receive a popup from our partner app, Go.Learn, prompting you to download the app. That means you’re in the right place!

   

  After you download the app, you will be taken to a simple welcome page that asks for your platform address. You will only need to enter this URL the first time you access the app.

   

  ‍The platform address is: learn.trust20.co

   

  After you input the platform address, you will be taken to Trust20’s sign-in page where you can use your email address and the password you created during checkout to access your course.

• What will I learn in this course?

  After completing this course, you will be able to:

   

  • Define a food allergy, identify items that can cause reactions, and explain the dangers of reactions.

  • Differentiate between an allergy and an intolerance and classify how symptoms would affect the learner.

  • Define anaphylaxis, explain the importance of following emergency protocols, and practice the steps of the emergency response.

  • Discover allergens listed on food labels and identify potential risks in common items.

  • Explain how allergies can be introduced through food contact, select areas of improper storage and categorize acceptable and unacceptable deliveries.

  • Explain why communication is important to reducing risks and compare different ways to use communication to reduce risks.

  • Recognize how cross contact can occur in preparation and serving, identify areas where care should be taken to reduce risk, and compare responsibilities of staff members.

  • Explain the importance of proper cleaning and hygiene and identify proper cleaning methods.

• How much does the Food Allergy course and certificate cost?

  The course and certificate are $25.

• Are there requirements or qualifications to take the course and assessment?

  The Trust20 Food Allergy Certificate and Assessment do not have an official prerequisite. It may be completed by any individual seeking knowledge of food allergy awareness.

• Does the Trust20 Food Allergy Course and Assessment expire?

  Yes. You have one year from the date of purchase to begin your course. Once you begin the course, you’ll have 60 days to complete the training and pass the Assessment

• Does the Trust20 Food Allergy Certificate and Assessment have an exam?

  Yes, there is an Assessment at the end of the course. Once you pass the Assessment, you’ll be able to download your certificate directly from the site.

• Is the Trust20 Food Allergy Certificate training course available online, or do I have to take an in-person class?

  Trust20 Food Allergy Certificate training is an online course that does not require any in-person attendance.
• I need a Food Allergy Certificate, how do I purchase the Course and take the Assessment?

  Visit the "Food Allergy Certificate" page, select the state you work in from the dropdown on the left, then select “Add to Cart.” Then complete the purchasing screen information. Once you purchase the course, you may begin the training. Once you complete the ten modules and pass the assessment, you will receive a food allergy certificate.

• What are the purpose and objectives of the Trust20 Food Allergy Training?

  The training course exists to provide and assess an understanding of the fundamentals of food allergy and the methods to protect people with allergies from reactions. The course includes ten modules, including: What Are Food Allergies, Why Does Food Allergy Training Matter, Recognizing Symptoms, Anaphylactic Shock + Emergency Protocol, Methods of Preventing Reactions, Communication, Preparation, and Service/Delivery, as well as Cleaning and Preventing Cross-Contamination.

• How do I access my food allergy training?

  After you purchase your course, you will receive an email with a direct link to training on the learning platform. Once you log in, select the Food Allergy Training from “My Courses.”

• How do I check my progress on my food allergy course?

  Log into your account, select “Trust20 Food Allergy,” and view the progress information displayed next to your active course. A percent of how much of the course has been completed will appear.

• How do I properly refer to and use my Trust20 Food Allergy Certificate?

  You may refer to the certificate as a “Trust20 Food Allergy Certificate” or “Trust20 Illinois Food Handler Certificate”. You may say you are a “Trust20 Food Allergy Certificate Recipient.”

   

  You and/or your managers may not say or imply that you are “certified,” “certificated,” “licensed,” “registered,” or “accredited” by the National Restaurant Association. Certificates may not be tampered with, and text or logos may not be added to them, without express written permission from the Association

• What languages are available for the Trust20 Food Allergy Certificate Training and Assessment?

  The Trust20 Food Allergy Training and Assessment is currently available in English, and a Spanish course will be released soon.

• How do I print my certificate?

  All learners with a current certificate are able to download or print an eCertificate. Log on to your account, select the Certificates tab, and can choose "Download Certificate" to print. You can also request a certificate be mailed to you for a $10 fee.

• How many times can I attempt the Trust20 Food Allergy Assessment?

  The assessment allows three attempts. If you do not pass after the third attempt, you will need to purchase a new course. The course and assessment will both close once you pass.

• When will I receive my Trust20 Food Allergy Assessment results?

  Online assessment results are available immediately once you have completed it. Learners have three attempts to pass the assessment. Upon receiving a passing score, you can then print your certificate.

   

  What do I do if I have questions about my Trust20 Food Allergy Assessment score? You can contact our support team at info@trust20.co with any questions regarding your assessment results.

• How do I know if my course is expiring?

  A course learner will receive two emails prior to course expiration. The first notice will be sent 14 days before the course expires. The final notice will be issued three days before the course expires. Someone who has been assigned the course will receive a notice 30 days before the course expires. Customers who purchase multiple seats for their employees may check the status of employee certificates by logging into their admin profile in the Learning Management System. There will be a report that will outline unassigned and assigned courses that are going to expire.

• What do I do if I lose my certificate?

  If you lose or misplace your certificate, you may log into your account to print a copy of the e-certificate

• What information do you collect and how do you use it?

  We collect your name, email address, phone number, address, and payment information. That information is treated as confidential and not disclosed to parties other than the individuals providing it (you) or the certificate issuer (Trust20).

• How are complaints related to exams, assessments or certificates resolved?

  Our team will work promptly (within 30 calendar days) to resolve any complaints. You can submit complaints through THIS LINK.