Food Protection Manager Certification

Individuals who wish to become Certified Food Protection Managers are required to complete their CFPM exams under the supervision of a proctor to ensure there is no cheating. The online proctored environment allows individuals to take their CFPM exam from the comfort of their preferred location with a remote proctor monitoring their progress.

If you do not pass your CFPM exam, you will need to purchase a new CFPM exam in order to retest. You are allowed to take the CFPM exam twice within 30 days. If you don’t pass on the second attempt, you must wait 60 days before taking the CFPM exam again. You may only attempt the CFPM exam four times within a 12-month period. All CFPM exams and retests must be overseen by an approved Trust20 remote proctor.

After your CFPM exam has been graded, you will be able to see the domains, or topics, that you should consider reviewing before scheduling your next CFPM exam attempt.

Once you have logged into your account on Meazure Learning, you will click “Exams” on the top of the page, and then “Book” to schedule your exam.

You will then choose the “Online Proctoring” tab and select your time zone. In the “New Booking” window, a calendar will appear.

Once you select a day, you can choose what time works best for you.

Please Note: all exam times are listed in military time (24-hour clock). You can translate your time zone to standard format by subtracting 12 from the listed time (e.g. 15:30 - 12 = 3:30 PM).

You can purchase our Food Manager Training at this link: https://trust20.co/food-manager-training.

Complete with interactive scenarios and a learning assessment, this training can help you better understand how to protect your customers and prepare for the food manager certification experience.

Upon completion of your CFPM exam, you will receive your results immediately, and you will also receive an email with your results within 24 hours.

If you need to reschedule after the 72-hour window passes, contact Trust20 Support for assistance.

Rescheduling after the 72-hour window may result in an additional fee.

We reserve the right to deny a reschedule within 24 hours if the request is sent outside the customer success team’s hours. However, we will attempt to help you reschedule ASAP.

Please note that the business hours for Trust20 Support are Monday through Friday from 9:00 AM - 7:00 PM EST.

All sales on Trust20’s products are final, non-transferable, and non-refundable. Access to your CFPM exam is available for a year once purchased, and you have two hours to complete your CFPM exam once you begin. There are no extensions to these terms.

Yes. Access to an unused CFPM exam is valid for one year from the date of purchase. Once you begin your CFPM exam, you have two hours to complete it. You cannot access the CFPM exam once it has expired. The CFPM exam is nonrefundable, and the expiration dates cannot be extended.

All questions are multiple choice.

It is currently offered in English. Spanish will be available soon.

No, this CFPM exam is available to any person seeking credentials as a Certified Food Protection Manager.

Our team will work promptly (within up to 45 calendar days) to resolve any complaints. You can submit complaints through THIS LINK.

Trust20's products have been accredited by the ANSI National Accreditation Board and therefore adhere to the same standards as ServSafe and Learn2Serve. Our products are accepted by most states that have requirements around training and certification, but you should always check with your employer and/or local health department prior to making a purchase.

The CFPM exam questions have been developed from a blueprint that maps out seven high-level topics that food managers must know. The domains include:

• Training

• Food Safety Management Systems

• Cleaning & Sanitation

• Facilities & Infrastructure

• Personnel Health & Hygiene

• Environmental Controls

• Legal & Regulatory Compliance

Individuals must pass a CFPM exam demonstrating they have the skills and knowledge required to be a Certified Food Protection Manager. 

This CFPM exam must be from an accredited certification program recognized by the Conference for Food Protection (CFP) in order to become a Certified Food Protection Manager.

These credentials shall be valid for no more than five (5) years. Further requirements for certification may vary by employer, state, and local jurisdictions.

You must pass a new CFPM exam from an accredited certification program recognized by the Conference for Food Protection (CFP) in order to renew your credentials.

ANAB stands for the “ANSI National Accreditation Board.” The ANSI National Accreditation Board is a wholly owned subsidiary of the American National Standards Institute (ANSI) that provides accreditation services and training to public- and private-sector organizations, serving the global marketplace. They are the largest accreditation body in North America. We are providing services under an accreditation issued by the ANSI National Accreditation Board (ANAB).

You may request reconsideration of any adverse decision regarding the awarding of a certification by submitting a written request through THIS LINK.

Trust20 will review your appeal and resolve your request within up to 45 calendar days.

Employers should submit a support ticket through Trust20's Help Center specifically requesting person verification.

This ticket should include your full name and Unique ID (listed on the credentials you received upon passing your CFPM exam.)

Verification requests will be processed within 48 hours during our support team’s business hours (9am-7pm EST Monday-Friday).

You are not allowed to speak aloud, leave the room, communicate with other individuals, use electronic devices, or capture images during your CFPM exams. You are not allowed to have individuals over the age of ten years in the room with you. A complete list will be provided at the beginning of each session and can also be found here.

Using a cell phone, capturing images during your CFPM exam, or consistently diverting your gaze away from the screen may result in termination of your session and you will not be eligible for a refund.

If you become aware of a CFPM exam security violation please immediately report it to Trust20. Reports can be made through the Contact Us form in the Trust20 Help Center. Your report should include detailed information about the violation, including the date, time, location, individuals involved (if known), and any supporting evidence or documentation available.

All reports will be treated with the utmost discretion, and the identity of the reporting individual will be kept confidential unless required for investigation or legal proceedings. Trust20 will take appropriate measures to protect individuals who report violations from retaliation or adverse consequences. Trust20 prohibits retaliation against individuals who report CFPM exam security violations in good faith.

Trust20 encourages individuals to provide their contact information when reporting CFPM exam security violations to facilitate communication and investigation. However, you can submit an anonymous report through this form.

Trust20 has partnered with Meazure Learning to provide remote, online-proctoring services. You can learn about the organization HERE.

Before or after your CFPM exam, you can review Meazure’s FAQ, submit a support ticket (for non-urgent matters), reach out via real-time chat, or contact them by phone at 1-855-772-8678 (Option 1).

During your certification exam, there are instructions on how to contact support via the help button.

We collect your name, email address, phone number, address, and payment information. That information is treated as confidential and not disclosed to parties other than the individuals providing it (you) or the certificate issuer (Trust20).